Explore how Zeno Smart Mobility prioritizes your privacy and security in our e-hailing service.
At Zeno Smart Mobility (ZSM), we take your privacy seriously and are committed to protecting your personal information and ensuring that it is treated fairly and lawfully in all our dealings with you.
This Privacy Policy (“Policy”) explains how we collect, use, share, and protect the personal information you provide to us when you download, access, or use the ZSM rider or driver mobile application.
Throughout this document, "We," "As," "our," and/or "our" refer to Zero Smart Mobility, a product of Zeno Lynk Technology Limited incorporated under the laws of the Federal Republic of Nigeria. “You” or “your” refers to any individual accessing or using the ZSM platform.
By continuing to use the ZSM platform, you accept and consent to the practices described in this Policy.
We collect information from you to provide and improve our service. This may include:
In limited cases, we may collect biometric data (e.g., facial recognition for identity verification), health-related data (if required for safety purposes), or criminal background checks (for drivers). Such data is only processed with your explicit consent or where legally required.
We use cookies and similar technologies to analyze usage, enhance functionality, and personalize your experience. You can adjust your device or browser settings to refuse cookies, but this may limit some features of our service.
Your data is used in the following ways:
We may share your information with:
We never sell you data to third parties.
We use industry-standard security measures including encryption, secure servers, and access controls to protect your data. Staff and vendors are contractually obligated to uphold confidentiality.
You are responsible for keeping your login credentials (e.g., password, PIN) secure. We will treat any action taken with your login as authorized by you.
We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law or regulatory obligations. After that, your data is securely deleted or anonymized.
You have the right to:
These rights are subject to the Nigerian Data Protection Regulation (NDPR) and other applicable laws.
ZSM services are only available to individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us immediately.
Our platform may contain links to third-party websites or social media platforms. We are not responsible for their content or privacy practices. We advise you to review their policies before engaging with them.
ZSM may work with external service providers for operations, support, and analytics. These partners are contractually obligated to use your data only for specified purposes and not for unauthorized activities.
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on our website.
Based on the changing nature of privacy laws, user needs, and our business, we may modify this Privacy Policy from time to time. Any change to our privacy policy will be communicated on our website, via email or by placing a notice on our Platform; this will be effective as soon as published and we will need not notify you of the change.
We encourage periodic reviews of this Privacy Policy for awareness of any changes that may have occurred. Your continued use of the Services after we post any modifications to the Privacy Policy on our website will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
We are committed to resolving your privacy complaints and concerns as quickly as possible and have procedures in place to help resolve any problems or complaints efficiently. If you have any questions about this Privacy Policy, please contact us at info@zeno.ng